Terms of Service

1. Who these terms are with

These Terms of Service ("Terms") are a contract between you and Sayed Mohamed, trading as Valiown ("Valiown", "we", "us", "our"), based in the United Kingdom. They govern your use of the Valiown mobile app and website (app.valiown.com), together the "Service".

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Consumers and business users

You may use Valiown either as a consumer (as an individual, for your own personal job search, outside any business) or as a business user (in the course of a business, trade, or profession — for example a recruiter, career coach, or outplacement provider, whether operating as a company, partnership, or sole trader).

• If you are a consumer, you have statutory rights under UK consumer law, including the Consumer Rights Act 2015. Nothing in these Terms removes or reduces those rights (see Section 3), and where a clause conflicts with a right you cannot lawfully be deprived of, your statutory right prevails.
• If you are a business user, you confirm you have authority to accept these Terms on behalf of the business you represent, and "you" in these Terms means that business. Consumer-protection law does not apply to your use, and the exclusions and limitations in these Terms apply to you to the fullest extent permitted by law. You agree that you do not rely on any statement or representation not set out in these Terms (see Section 18, Entire agreement).

Where a section below applies differently to consumers and business users, it says so.

3. Your statutory rights as a consumer

If you are a consumer, nothing in these Terms limits or excludes any right or remedy available to you under the Consumer Rights Act 2015 or any other mandatory consumer-protection law. In particular, we must supply any paid digital service to you with reasonable care and skill, matching any description we give, and you keep the statutory remedies the law provides if we do not. Any part of these Terms that would, if applied, deprive you of such a right does not apply to you to that extent.

4. Who can use Valiown

You must be at least 18 years old to create an account or use the Service. We do not knowingly allow anyone under 18 to use Valiown.

Valiown is currently available as an Android app (via Google Play) and, for existing subscribers, a companion website at app.valiown.com. The website does not currently support new subscription purchases.

5. Your account

You are responsible for keeping your sign-in details secure and for all activity under your account. Tell us immediately if you suspect unauthorised access. You can sign in with an email one-time code, or via Google or LinkedIn (used for identity only — see the Privacy Policy for what we do and don't receive from those providers).

6. What Valiown does

Valiown analyses your CV and work history, infers a working-style profile, and matches you against real job listings. It can also generate a tailored CV, cover letter, or application answers for a specific role, and offers a Career Coach and interview-practice feature. Every generated document is shown to you for review before you can export or send it anywhere — Valiown never submits an application or contacts an employer on your behalf.

Valiown does not guarantee any outcome — an interview, a job offer, or any particular result from using the Service. It is a tool to help you prepare and apply; the decisions of employers and recruiters are entirely outside our control.

7. AI-generated content — how it works, and your responsibility

CV rewrites, cover letters, application answers, role suggestions, and Career Coach replies are generated by an artificial-intelligence model based on the information you provide.

How AI generation behaves. AI outputs are generated probabilistically. The same or similar inputs may produce different results on different occasions. AI-generated content can be inaccurate, incomplete, generic, or occasionally state a claim that is not true of you. This is a known limitation of the underlying technology, not something we can fully eliminate. Valiown is an assistance tool — you remain the decision-maker, and the final judgement about whether to use any output is yours.

Your responsibility. You are responsible for reviewing and verifying any AI-generated content before you rely on it, submit it to an employer, or otherwise act on it. Do not submit a CV, cover letter, or application answer you have not personally checked for accuracy. The Service provides a built-in way to report a factual error if you spot one.

The Career Coach is a career-coaching tool. It is not a substitute for therapy, counselling, or professional mental-health support, nor for medical, legal, or financial advice. See the in-app disclosure and the Privacy Policy for how conversations that touch on distress are handled, including the separate consent we ask for before that safety monitoring applies.

8. Job listings

Job listings shown in Valiown are sourced from third-party providers. We do not control them, and we do not guarantee that any listing is current, accurate, genuine, available, lawful, or suitable for you. Fraudulent or misleading job adverts exist across the internet; you should verify any role and employer independently before applying, sharing personal information, or making any payment. When you apply for a role, you do so on the employer's own site, under their terms, not ours.

9. Subscriptions, trials, and billing

Some features of Valiown require a paid subscription. We offer weekly, monthly, and annual plans, and one-off credit packs.

All subscriptions renew automatically. Unless you cancel before the end of your current billing period, your subscription renews and you are charged for the next period at the same price. A weekly plan renews weekly, a monthly plan monthly, and an annual plan annually.

Free trial. Where a free trial is offered, it lasts 14 days and you are not charged during it. If you do not cancel before the 14-day trial ends, your subscription begins automatically and you are charged for the first period. The trial terms are also shown to you at the point of purchase.

How billing works. Subscriptions and credit packs are sold and billed through Google Play. The payment itself, the trial mechanics, renewals, and cancellations are handled by Google Play under Google Play's terms and are managed from your Google Play account. We never receive or store your payment card details.

Cancelling. You can cancel at any time from your Google Play account; this stops the next renewal. Cancelling before your current period ends prevents the next charge, and you keep access until the period you have already paid for runs out. Deleting your Valiown account does not cancel your Google Play subscription — you must cancel that separately through Google Play. The app tells you this when you request account deletion.

Refunds are handled by Google Play under its own refund policy. We do not operate a separate refund process; because billing runs through Google Play, we cannot ourselves charge or refund your card. This does not affect the pro-rata refund in Section 13 if we choose to discontinue the Service, and it does not affect a consumer's statutory refund rights under Section 3.

Credit packs are one-off purchases, not subscriptions. Once purchased and used they are not refundable, except as required by law or under Google Play's refund policy.

If your subscription lapses, your access to paid features ends, but your account and data are handled exactly as described in our Privacy Policy.

10. Your content, your warranties, and what you own

You own your content. Your CV, work history, and anything else you upload or enter remains yours. By using Valiown, you grant us a limited licence to process that content solely to provide the Service to you. See the Privacy Policy for how and where this happens.

Your warranties. Each time you upload or enter content, you confirm that:

• the content is true and not misleading, and any CV or work history you submit is an honest account;
• you own the content or otherwise have the right to upload and use it, and doing so does not infringe anyone else's rights;
• you are not uploading confidential information belonging to a current or former employer, or to anyone else, that you are not entitled to share; and
• the content does not contain false information about, or infringe the privacy of, another person.

The documents generated for you. CV rewrites, cover letters, and application answers generated specifically for you are yours to use for your own job search once you have reviewed and accepted them. To the extent that we hold, or may be treated under law as holding, any intellectual-property rights in a document generated for you, we assign those rights to you on and from the moment you accept the document, so far as the law permits us to do so. We do not reuse the personal content you provide to generate output for anyone else.

11. Our intellectual property

Valiown — including the app, the website, our name and branding, the software, and the underlying design and prompts that power our features — belongs to us (or our licensors) and stays ours. We grant you a limited, personal, non-transferable, non-exclusive, revocable right to use Valiown for your own job search (or, if you are a business user, for the permitted business use), on these Terms. You may not copy, resell, rent, sublicense, reverse-engineer, or systematically extract any part of the Service, or use our name or branding, without our written permission.

12. Acceptable use

You agree not to:

• Use Valiown for any unlawful, fraudulent, or harmful purpose, or to submit false information about someone else;
• Attempt to access another user's account or data, or interfere with the operation or security of the Service;
• Circumvent, or attempt to circumvent, any usage limit, subscription gate, or free-trial restriction — including by creating multiple accounts to obtain repeated free trials or previews;
• Attempt to manipulate, probe, or subvert the AI systems, including through prompt injection, adversarial inputs, or unauthorised security testing;
• Use the Service to generate content intended to deceive an employer about your genuine qualifications or experience — Valiown helps you present your real experience effectively; it is not a tool for fabricating a work history you do not have;
• Scrape, crawl, harvest, or use any automated means to extract data or content from the Service; use the Service or its outputs to train, fine-tune, or develop any machine-learning model or dataset; or use the Service for benchmarking, or to build a competing product.

13. Suspension and termination

We may suspend or terminate your account if we reasonably believe you have breached these Terms, or where we reasonably suspect fraud, abuse of the AI systems, prompt injection, unauthorised security testing, or other conduct that threatens the Service or other users — identified by our automated abuse-detection and reviewed by a member of our team. We will tell you the reason where we are able to. No refund is due where we terminate for your breach or abuse.

If we choose to discontinue the Service (or terminate your account) for our own convenience, rather than because of anything you have done, and you are a paying subscriber at the time, we will refund you on a pro-rata basis for the portion of your paid period you were unable to use.

You can delete your own account at any time from within the app. See the Privacy Policy for exactly what happens to your data when you do — the 30-day grace period, what is retained and for how long, and what is deleted. Cancelling a paid subscription is separate and is done through Google Play (Section 9).

14. Your data

Our Privacy Policy explains what personal data we collect, why, and your rights over it, and forms part of these Terms.

15. Disclaimers and limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited under UK law. If you are a consumer, nothing in this section affects your statutory rights under Section 3.

Availability. The Service is provided "as is" and "as available." We do not warrant that it will be uninterrupted or error-free, or that it will be available at all times, beyond what is required by law and what is described in Section 6.

Limitation (all users). Subject to the paragraphs above, we are not liable for indirect or consequential loss, or for loss of employment opportunity, loss of income, loss of profit, loss of data, or loss of goodwill.

Cap (all users). Subject to the paragraphs above, our total liability to you arising out of or in connection with these Terms or your use of the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) £100.

Business users. If you are a business user, you agree that this Section is reasonable given the nature and price of the Service, that you are relying on your own skill and judgement in using it, and that the exclusions and limitations above apply to you to the fullest extent permitted by law.

16. Force majeure

We are not liable for any failure or delay in providing the Service that is caused by events or conditions beyond our reasonable control. This includes, without limitation, failures, outages, or suspensions of the third-party services Valiown depends on — including our AI provider (Anthropic), our hosting and database providers (Render and Neon), our storage and network provider (Cloudflare), our email provider (Resend), our analytics and billing providers, our job-listing sources, and the Google and LinkedIn sign-in services — as well as internet or telecommunications failures, cyber-attacks, government action, and other events outside our reasonable control. Where such an event occurs, our obligations are suspended for as long as it continues, and a consumer's statutory rights under Section 3 are unaffected.

17. If we transfer these Terms

We may assign, transfer, or novate these Terms and our rights and obligations under them to a person or organisation that succeeds our business — including a company incorporated by the owner of Valiown — provided that doing so does not materially reduce your rights under these Terms. We will notify you before such a transfer takes effect. You may not transfer your rights or obligations under these Terms to anyone else without our written permission.

18. General

Changes. We may update the Service and these Terms as Valiown develops. We will update the "last updated" date above, and for material changes, we will let you know in the app before they take effect. If you are a consumer and a change materially disadvantages you, you may cancel.

Feedback. If you send us suggestions or feedback, you agree we may use them to improve the Service without any obligation or payment to you. You are not required to give feedback.

Electronic communications. You agree that we may communicate with you electronically — in the app or by email — and that this satisfies any legal requirement that communications be in writing.

Severability. If any part of these Terms is found to be unenforceable, the rest remains in force.

Waiver. If we do not enforce a right under these Terms on one occasion, that does not waive our right to enforce it later.

Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between us about the Service. A business user agrees it has not relied on any statement not set out in these Terms, except where the law prevents such exclusion; this does not limit liability for fraud or fraudulent misrepresentation, or a consumer's statutory rights.

Survival. The sections that by their nature should continue after your account ends — including Sections 10 (warranties), 11 (our IP), 15 (liability), and 19 (governing law) — continue to apply.

19. App store terms

You obtained the Valiown app through Google Play. Your use of the app is also subject to Google Play's own terms, and in the event of a conflict between those terms and ours in relation to the app itself, Google Play's terms apply to that conflict. Google is a third-party beneficiary of these Terms in respect of the app and may enforce them against you. We — not Google — are responsible for the app, for addressing any claim that it fails to meet a legal requirement, and for any product-liability, consumer-protection, or intellectual-property claim relating to it.

20. Governing law and disputes

These Terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the UK where you live, and nothing in these Terms affects your right to rely on mandatory consumer-protection law; you may also use the UK's online dispute-resolution routes where applicable. If you are a business user, you and we submit to the exclusive jurisdiction of the courts of England and Wales.

Contact us

Most questions about how Valiown works, billing, or your data are answered in our FAQ. For anything specific to these Terms, email hello@valiown.com — we aim to reply within 1 working day.